Victim Assistance Volunteer Opportunities

The Victim Assistance (VA) Unit provides victims of crime and tragedy with crisis support, information and community referral services.  We also provide court support and information for witnesses.

The VA Unit works with community agencies, however our services do not extend to providing counseling or advocacy services.

We are seeking volunteers for the following activities:

Crisis Support: Responds on-scene with police to offer emotional and practical support to victims and conducts post-incident follow up, including offering resource referrals to victims.  Additionally, volunteers take new victim referrals post-incident and offers follow up services.  Volunteers maintain an ongoing case file offering victims peer support, court updates, Victim Assistance services and explains justice programs. 

Requirements & Availability:
- 3 Call-Out Shifts per month (12 hrs/shift): Week Days and/or Evenings;
- 3 hrs/week phone and file work at the police station; and,
- Valid Driver’s License.

Court Support: Attends court orientation with witnesses and provides emotional support during trials.  Offers general orientation regarding court and updates victims regarding court decisions and outcomes when required. 

Requirements & Availability:
- One week per month (Monday to Friday – Daytime); OR,
- On call shifts, as needed.

In-Station Drop In: Provide information services to drop-in clients which can include offering court updates, information about justice programs, and assisting victims with application forms.

Requirements & Availability:
- Minimum 3 Daytime Shifts per month (Daytime 4 hours)

General Requirements for Volunteers

-  Pass Criminal Record Check, Police Security Screening, and Reference Checks;

-  Complete all required training, including:

  • 50 hr Online Course;
  • Team Training (One Week End);
  • Two Workshops; and,
  • Mentoring with senior volunteers.

-  Able to report for all scheduled shifts.

-  Maintain Confidentiality at all times.;

-  Willing to offer non-judgmental peer support.

-  Practice empathetic and active listening skills.

-  Participate in ongoing training and team meetings.

The VA Experience

Working with victims is an extremely rewarding life experience.  It demands individuals with an empathetic nature, active listening skills, non-judgmental outlook and a trustworthy character.  Our advocates don’t rush to solve problems for others but rather look to support people to find their own path and to connect them to professional resources when needed.

Qualities we look for in volunteers include:  a high degree of discretion, dedication, and motivation to help.

Crisis response can be many things; it is not limited to being called to a police scene.  For victims, significant impact can be felt in the days and weeks to follow therefore ongoing follow up with victims at different junctures of their journey such as during police interviews, attending as a witness for court, and after court is important.  Therefore, volunteers must be motivated not just by police calls but also to support victims throughout their journey.

Our volunteers enjoy making a difference for people, the comradery, and ongoing training the VA program offers.

To Apply

·  Complete and return application form to:

·  Click here to download the VA Volunteer application form.

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